Privacy Policy
Overview
Mr. Tires Ottawa (“we,” “us,” or “our”) operates the website mrtiresottawa.com and provides tire sales, installation, oil change, emission testing, and related automotive services in Ottawa, Ontario, Canada.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, book an appointment, or purchase products or services from us. By using our website or services, you consent to the practices described in this policy.
This policy is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws. We are committed to handling your personal information responsibly and transparently.
Information We Collect
We collect information you provide directly to us, as well as information gathered automatically when you use our website.
Information You Provide:
- Full name and contact details (phone number, email address)
- Vehicle information (make, model, year, tire size) when booking a service
- Appointment requests submitted through our online booking or contact forms
- Payment information when purchasing products or services (processed securely by third-party payment processors)
- Communications you send us via email, phone, or social media
Information Collected Automatically:
- IP address and browser type
- Pages visited, time spent on the site, and referring URLs
- Device type and operating system
- Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and confirm service appointments
- To process purchases and send order confirmations or receipts
- To respond to your inquiries, questions, and customer service requests
- To recommend appropriate tires or services based on your vehicle information
- To improve our website, services, and customer experience
- To send appointment reminders or follow-up communications
- To send promotional offers and service updates, where you have opted in
- To comply with legal obligations
We will never sell your personal information to third parties for their own marketing purposes.
Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or conducting our business (e.g., payment processors, email platforms, website hosting providers). These parties are contractually required to keep your information confidential.
- Legal Requirements: When we are required by law, regulation, or legal process to disclose information, or to protect the rights, property, or safety of Mr. Tires Ottawa, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We may use:
- Essential cookies: Required for basic site functionality (e.g., shopping cart, form submissions).
- Analytics cookies: Tools such as Google Analytics help us understand how visitors use our site so we can improve it. These tools may collect anonymized usage data.
- Marketing cookies: Used to display relevant ads and promotions through platforms like Google Ads or Facebook Pixel.
You can control or disable cookies through your browser settings at any time. Disabling cookies may limit certain site functionality. For more information about cookies and how to manage them, visit allaboutcookies.org.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We never store full credit or debit card numbers on our servers. All payment transactions are handled by PCI-compliant third-party processors.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer records related to service history may be retained for up to 7 years in accordance with Canadian tax and business record-keeping obligations. When information is no longer required, we will securely delete or anonymize it.
Your Rights
Under PIPEDA and applicable provincial legislation, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw consent to our use of your information for non-essential purposes (e.g., marketing emails) at any time.
- Deletion: Request the deletion of your personal information, subject to any legal obligations we may have to retain it.
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us
Third-Party Links
Our website may contain links to third-party websites (for example, our Facebook or Instagram pages). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will update the “Effective Date” at the bottom of this page. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Mr. Tires Ottawa
3210 Swansea Crescent, Ottawa, ON K1G 3W4
Phone: (613) 276-8698
Email: mr.tires.ottawa@gmail.com
Website: mrtiresottawa.com
We will respond to all legitimate privacy inquiries within 30 days of receipt, in accordance with PIPEDA requirements.
- Last Updated April 8, 2026
Privacy Policy for Mr Tires Ottawa
At Mr Tires Ottawa, accessible from https://www.mrtireottawa.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mr Tires Ottawa and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mr Tires Ottawa. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our webste
- Improve, personalize, and expand our webste
- Understand and analyze how you use our webste
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Mr Tires Ottawa follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Mr Tires Ottawa.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mr Tires Ottawa, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Mr Tires Ottawa has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Mr Tires Ottawa’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Mr Tires Ottawa does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
