Terms & Conditions

By using our website and services, you agree to the following Terms & Conditions set by Mr. Tires Ottawa.

About MR Tires Ottawa

MR Tires Ottawa (“Company,” “we,” “us,” or “our”) is a tire and automotive service provider located in Ottawa, Ontario, Canada. We operate the website at https://mrtiresottawa.com/ and provide tire sales, installation, maintenance, and related automotive services.

These Terms & Conditions (“Terms”) govern your use of our website and services. By visiting our website, making a purchase, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Use Agreement

Grant of License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and its content for personal, non-commercial purposes only. You may not:

Reproduce, distribute, or transmit any content without our written permission
Modify, adapt, translate, or create derivative works from our content
Reverse engineer, decompile, or disassemble any software
Use the site for any unlawful purpose or to solicit others for unlawful purposes
Harm, threaten, or harass our staff or other users
Interfere with or disrupt the operation of the website
Attempt to gain unauthorized access to any portion of the site

User Responsibilities

You agree to:

Provide accurate and complete information when ordering or contacting us
Maintain the confidentiality of any passwords or account information
Comply with all applicable laws and regulations
Use the website in a professional and respectful manner
Not impersonate other users or persons

Note:

You are solely responsible for your use of the website and for any consequences that may result from your misuse.

Services & Products

Service Description

MR Tires Ottawa offers the following services and products (collectively, “Services”):

Sale and supply of tires (new and used)
Tire installation and balancing
Tire repair and maintenance
Wheel alignment services
Automotive repair and maintenance services
Tire storage and seasonal changeover services
Consultations and product recommendations

Product Availability

All products and services advertised on our website are subject to availability. We reserve the right to limit quantities, refuse orders, or cancel any order at our sole discretion. Product availability is not guaranteed until an order is confirmed and payment is received.

Service Performance

We will perform services in a professional and workmanlike manner consistent with industry standards. However, we do not guarantee specific results. Some services may require appointments, and availability may be limited. We will do our best to accommodate scheduling requests, but we cannot guarantee availability on specific dates or times.

Pricing & Payment

Pricing

All prices are listed in Canadian dollars (CAD) and are subject to change without notice. We reserve the right to update prices at any time. Prices displayed on our website are for informational purposes. Actual pricing will be confirmed when you contact us or receive a formal quote.

Taxes & Fees

All prices exclude applicable GST/HST, delivery fees, installation fees, and other applicable taxes or fees. These will be added to your invoice and are your responsibility to pay.

Payment Methods

We accept the following payment methods:

Payment Terms

Payment is due upon completion of service or at the time of purchase unless other arrangements have been made in writing. We reserve the right to refuse service until payment is received.

Warranties & Guarantees

Tire Warranties

Most new tires come with manufacturer warranties. These warranties vary by manufacturer and are subject to the terms and conditions set by the tire manufacturer. Manufacturer warranties typically cover:

Manufacturer warranties do NOT cover:

Improper installation, maintenance, or repair
Damage from misuse, accidents, or negligence
Underinflation or overinflation
Normal wear and tear
Damage from potholes, curbs, or road hazards (unless road hazard coverage was purchased)
Damage from extreme weather or temperature changes

Service Warranties

We warrant that all services will be performed in a professional and workmanlike manner. If you are not satisfied with the quality of our work, please contact us within 14 days of service completion to discuss resolution options.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.

Limitation of Liability

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MR TIRES OTTAWA, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

The use or inability to use our website or services
Any defects, delays, or errors in our services
Loss of profits, revenue, or business opportunities
Loss or corruption of data
Loss of use or functionality of your vehicle
Accidents, injuries, or damage resulting from tire failure or our services

Important:
This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages, so some of the above exclusions may not apply to you.

Cap on Liability

Our total liability to you for any claim shall not exceed the amount you paid for the product or service that is the subject of the claim, or $500 CAD, whichever is greater. This limitation applies regardless of the legal theory under which the claim is made.

Assumption of Risk

You assume all risks associated with your use of our services. You understand that tire failure can result in accidents, injuries, or death. By using our services, you accept this risk and assume full responsibility for any consequences.

Warranty Claims & Defective Products

Reporting Defects

If you believe a tire or service is defective, you must notify us within 14 days of discovery of the defect. Failure to notify us within this timeframe may void your warranty rights.

Inspection & Documentation

To process a warranty claim, we may require:

Original invoice or proof of purchase
Photographic evidence of the defect
Information about the vehicle (make, model, year, mileage)
Description of the issue and when it was discovered
Inspection of the product in person at our facility

Manufacturer vs. Non-Manufacturer Defects

If a defect is determined to be a manufacturer defect, the manufacturer’s warranty will apply, and we will assist you in processing the claim. If a defect is determined to be the result of improper installation, maintenance, or use, the warranty may not cover the repair or replacement.

Remedies

If a defect is covered by warranty, available remedies may include repair, replacement, or refund at our discretion. We are not liable for any additional costs, including labor, travel time, or vehicle rental while repairs are being completed.

Returns & Refunds

Return Policy - Unopened Products

Unopened products may be returned within 14 days of purchase for a full refund, provided they are in original condition and packaging. The following apply:

Return Policy - Installed/Used Products

Tires that have been installed, mounted, or used cannot be returned for a refund, except in cases where:

Refund Processing

Refunds for eligible returns will be processed within 10-14 business days of receipt and inspection of the returned items. Refunds will be issued to the original payment method. Any restocking fees or inspection fees may be deducted from the refund amount.

Non-Refundable Items

The following items are non-refundable:

Exchanges

If you wish to exchange a tire for a different size or model, please contact us within 7 days of purchase. Exchange eligibility will be determined on a case-by-case basis. Any size or model upgrades may incur additional charges.

Intellectual Property Rights

Ownership of Content

All content on our website, including text, graphics, logos, images, videos, and software (“Content”), is the property of MR Tires Ottawa or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Limited License to Users

You may view and print Content for personal, non-commercial use only. You may not reproduce, modify, distribute, transmit, or display Content for any other purpose without our prior written permission.

Trademarks

“MR Tires Ottawa” and related logos are trademarks of MR Tires Ottawa. All other trademarks, product names, and company names mentioned on our website are the property of their respective owners. You may not use our trademarks without our prior written permission.

User-Generated Content

If you submit any content to us (e.g., reviews, comments, suggestions), you grant us a non-exclusive, royalty-free, perpetual license to use, display, and reproduce that content. You represent that you own or have the right to submit such content and that it does not infringe the rights of any third party.

Privacy & Data Protection

Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

Data Collection

We collect personal information necessary to provide our services, including:

Data Usage

We use collected data to:

Data Protection

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers, payment processors, or as required by law.

Modifications to Terms

Right to Modify

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms.

Notification of Changes

For material changes to these Terms, we will attempt to provide notice by email or posting a prominent notice on our website. We recommend that you review these Terms periodically to stay informed of any changes.

Discontinuation of Services

We reserve the right to discontinue or modify any services or website features at any time. We are not liable for any loss or inconvenience resulting from such changes or discontinuation.

Contact Information

If you have questions about these Terms & Conditions, need to file a claim, or wish to contact us, please reach out using the information below:

Mr. Tires Ottawa
3210 Swansea Crescent, Ottawa, ON K1G 3W4
Phone: (613) 276-8698
Email: mr.tires.ottawa@gmail.com
Website: mrtiresottawa.com

Dispute Resolution

Before pursuing legal action, we encourage you to attempt to resolve any disputes by contacting us directly. If a dispute cannot be resolved through direct communication, you may be required to participate in mediation or binding arbitration as permitted by applicable law.

Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ottawa, Ontario.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and MR Tires Ottawa regarding your use of our website and services. They supersede any prior agreements or understandings.

Last Updated April 8, 2026

These Terms & Conditions are effective as of the date above and apply to all customers and users of MR Tires Ottawa services and website.